A truck dealership outage plan is a printed set of steps that keeps the parts counter selling and the shop invoicing when the DMS, internet, or store systems fail, with one named person deciding when the store goes to paper. It matters more at a truck store than a car store, because the customer standing … Read more
OEM AI tools come with incentives and a deadline. Ask 7 questions first: the problem, the data it reaches, where it goes, who owns it, the cost and the exit.
201 CMR 17 requires a written security program from any dealership holding Massachusetts residents’ data, employee files included. What it adds to the FTC rule.
Vehicle flashing over shop Wi-Fi fails when the bay network blinks. What GM, Stellantis and Cummins ask for, and how to set up bays so every flash finishes.
A maintenance window is a planned block of time for installing updates, patches, firmware and network changes. At a dealership that’s open every day, pick it around each department’s real hours, test first, tell the store ahead and keep a way back. Microsoft puts out its security updates on the second Tuesday of every month, … Read more
When a dealership calls our IT support team during live support hours, a US-based technician picks up in 82 seconds on average. It’s a real person who knows dealership systems and how a store runs, not a voice agent. Picture a Tuesday in the service lane. It’s 8:20, there are nine customers standing at the … Read more
How to block ChatGPT at a dealership: firewall and DNS blocks, device rules and domain claims, plus the written policy and approved AI tool that make it hold.
Dealership CFO IT risk in 10 questions: who owns each system, who sees customer data, what’s insured, what a week down costs, and what good answers sound like.
Every AI capability a dealership buys is also in the customer’s pocket, often for free. Here’s where the information edge went, why fixed ops is next, and how to make pricing and recommendations hold up.