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Safeguards Rule Annual Report to the Board: A Template for Dealers
A Safeguards Rule board report template for dealers: what 16 CFR 314.4(i) requires, who writes and reads it, and how to report findings, not…
How to Submit an IT Support Ticket That Gets Fixed Faster: What Dealership Staff Should Include
A good IT support ticket tells the technician who you are, which store and system, what you were doing, the exact error, when it…
AI Service Scheduling for Dealerships: DMS Access, Data Sharing, and What Can Go Wrong
AI service scheduling for car dealerships needs write access to your DMS. What these agents touch, what data they share, what goes wrong, and…
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Proactive IT Support at the Dealership: What Should Get Caught Before Anyone Calls
Proactive IT support at a dealership is scheduled work that finds a failed patch, a stopped service or a backup that won't restore before…
Dealership Website Tracking Pixels and Session Replay: What’s Running and Who’s Responsible
Dealership website tracking pixels are small pieces of code from ad platforms, analytics tools, chat and session replay vendors that record what shoppers do…
One Help Desk for Every Rooftop: How IT Support Works Across a Dealer Group
Multi-site IT support for a dealer group means every rooftop calls one help desk, and each ticket carries the store, the system and the…
Heavy Truck Dealership IT Checklist: Parts, Service, Sales and the Road
A heavy truck dealership IT checklist covers five areas: the parts counter, the shop and its diagnostic equipment, sales and F&I, mobile and roadside…
GLBA vs the FTC Safeguards Rule: What’s the Difference for Dealers?
The GLBA Safeguards Rule is the FTC's security rulebook under GLBA. How the law and rule differ for car and truck dealers, plus the…
Truck Dealership Outage Plan: When the Parts Counter Goes Down
A truck dealership outage plan is a printed set of steps that keeps the parts counter selling and the shop invoicing when the DMS,…
Confidence in your current setup and actual protection aren't always the same thing. The only way to know which one you have is to look.
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