The California Consumer Privacy Act, which goes into effect in 2020, sets up new challenges for businesses operating in the state. While technology companies may be the most affected, [...]

Last year, in response to several data privacy scandals including the Facebook/Cambridge Analytic controversy, the California state legislature passed a new law intended to restrict the way personal information [...]

Recently I spoke to a dealer whose internal information technology (IT) person had quit suddenly after receiving another job offer. The dealer scrambled to find someone else. He hired [...]

Do you believe your dealership is safe from phishing attacks? Here are two actual incidents that occurred at dealerships as a result of successful phishing attacks. One day a [...]

The process of purchasing a phone system is not to be taken lightly. Phone calls into dealerships outnumber Internet leads by four to one, and many studies show that [...]

Phishing is the practice of sending targeted emails designed to lure employees into a number of actions, such as entering login credentials, credit card information or downloading documents infected [...]

How confident are you that your dealership can withstand a cyber attack? In my experience, most dealers underestimate the threat of attack and overestimate their ability to withstand an attack. [...]

Microsoft has released Office 2019, the newest version of its desktop suite of applications that most dealership employees use on a daily basis; including Word, Excel, PowerPoint and Outlook [...]

Your dealership's appeal to consumers is linked closely around how smoothly it operates. What should you do to keep from breaking down?