AUTOMOTIVE

IT Support Services

Service Desk

From unresponsive programs to slow internet, Helion is here to resolve the issues that slow down your dealership.

Whenever your dealership is open, we are too. Our hyper-responsive, multi-tier tech team is standing by with expert support for your DMS, CRM, VoIP, internet, and more.

Our team also includes Certified Information System Security Professionals (CISSPs) and Certified Information System Security Auditors (CISSAs) to help keep your data protected.

Field Support

While most issues are resolved quickly and remotely, we know that some situations require hands-on help.

That’s why we have technicians located across the country, ready to assist you on-site should the need arise.

Project Management

Need support for your latest IT project?

Whether you need to upgrade your hardware, maintain compliance with consumer privacy regulations, or completely revamp your cybersecurity strategy, our project management team is committed to getting your dealership where it needs to be.

SUPPORT FACTS

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Support Tickets Answered Everyday

Many support cases are fixed on the spot! We work ’round the clock to keep your dealership up and running.

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Customer Satisfaction

We constantly monitor our client feedback, and our friendly support staff are here to help.

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Cups of Coffee Sipped

We live and breathe dealership IT, but caffeine is pretty important to us too.

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Hours of Video Games

The office is filled with retro arcade games! Don’t worry, that’s the only thing about us that’s low-tech.