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AI for truck dealerships can reach the parts counter, service scheduling and the phones. Where it helps, what data it reaches, and what to govern first.

A Safeguards Rule board report template for dealers: what 16 CFR 314.4(i) requires, who writes and reads it, and how to report findings, not just controls.

A good IT support ticket tells the technician who you are, which store and system, what you were doing, the exact error, when it started, who else is affected, and whether a customer is waiting. With those in the first message, work starts on the fix. “Printer’s down.” That’s the whole ticket. Nobody who sends … Read more

AI service scheduling for car dealerships needs write access to your DMS. What these agents touch, what data they share, what goes wrong, and who checks it.

Proactive IT support at a dealership is scheduled work that finds a failed patch, a stopped service or a backup that won’t restore before anyone at the store notices. When it’s done well, the sales floor and the shop never see it happen. Picture a budget meeting. Nothing broke all quarter. The DMS stayed up … Read more

Dealership website tracking pixels are small pieces of code from ad platforms, analytics tools, chat and session replay vendors that record what shoppers do on your site and send it to those companies. The question worth asking is which ones are running on your site and who put them there. That second part is the … Read more

Multi-site IT support for a dealer group means every rooftop calls one help desk, and each ticket carries the store, the system and the person, so one team can fix, dispatch and report across the whole group. It works when the stores run on one standard build, field technicians are sent by location, and leadership … Read more

A heavy truck dealership IT checklist covers five areas: the parts counter, the shop and its diagnostic equipment, sales and F&I, mobile and roadside service, and every branch. In each one, it asks what has to work, who owns it, and what happens when it fails. I brought this up on a planning call with … Read more

The GLBA Safeguards Rule is the FTC’s security rulebook under GLBA. How the law and rule differ for car and truck dealers, plus the Privacy Rule and 5,000 line.