Blog

Internet failover for dealerships: a second carrier on a different kind of line, a backup sized to run the whole store, a second firewall, and a quarterly test.

DIY IT at a dealership looks cheap the day it happens. Here is why the quick fix usually costs more later, and how to move a store off it one step at a time.

A technical account manager is the designated person at an IT provider who looks past the help desk and gives a client strategic guidance. At Helion that’s the Client Technology Manager, or CTM: your escalation contact when a ticket needs attention, and the person who brings proactive recommendations on infrastructure and roadmaps, plus updates on … Read more

FTC enforcement against car dealerships in 2026 has been about pricing: warning letters to 97 dealership groups, then settlements over advertised prices, fees, and add-ons. On data security it has been quiet, and we haven’t found a Safeguards Rule case against a dealer. The FTC’s busiest dealership file this year isn’t about firewalls. It’s about … Read more

A new dealership IT checklist from the blueprint to opening day: circuits ordered early, drops per room and bay, phones and 911, DMS logins, and security.

A switching IT providers checklist for dealerships: read the exit terms, collect admin logins and documents, call every vendor, then cut off the old access.

Shadow AI risks start with tools nobody reviewed. See how a dealership finds personal AI accounts, browser extensions, and CRM AI, then decides what to allow.

Filling out a cyber insurance questionnaire for your dealership? Take inventory first, back every answer with proof, and explain any no in the comments box.

A dealership employee offboarding checklist lists every system a departing employee can reach, who shuts each one off, and where their calls and email go next. Run it in reverse for new hires, and access stays tied to the job. Erik Nachbahr, Helion’s founder, told a story on a content planning call in early November … Read more