Internet Failover for Dealerships: Staying Open When the Circuit Goes Down
Internet failover for dealerships: a second carrier on a different kind of line, a backup sized to run the whole store, a second firewall, and a quarterly test.
Scot McConnor
New Dealership IT Checklist: From Circuit Order to Day One
A new dealership IT checklist from the blueprint to opening day: circuits ordered early, drops per room and bay, phones and 911, DMS logins, and security.
Shadow AI at the Dealership: Finding the Tools Your Staff Already Uses
Shadow AI risks start with tools nobody reviewed. See how a dealership finds personal AI accounts, browser extensions, and CRM AI, then decides what to allow.
Safeguards Rule Annual Report to the Board: A Template for Dealers
A Safeguards Rule board report template for dealers: what 16 CFR 314.4(i) requires, who writes and reads it, and how to report findings, not just controls.
Dealership Website Tracking Pixels and Session Replay: What’s Running and Who’s Responsible
Dealership website tracking pixels are small pieces of code from ad platforms, analytics tools, chat and session replay vendors that record what shoppers do on your site and send it to those companies. The question worth asking is which ones are running on your site and who put them there. That second part is the … Read more
GLBA vs the FTC Safeguards Rule: What’s the Difference for Dealers?
The GLBA Safeguards Rule is the FTC’s security rulebook under GLBA. How the law and rule differ for car and truck dealers, plus the Privacy Rule and 5,000 line.
Vehicle Flashing Over Shop Wi-Fi: A Service Bay Network That Won’t Brick a Module
Vehicle flashing over shop Wi-Fi fails when the bay network blinks. What GM, Stellantis and Cummins ask for, and how to set up bays so every flash finishes.
Who Answers When Your Dealership Calls IT: How We Hire and Develop Our Support Team
When a dealership calls our IT support team during live support hours, a US-based technician picks up in 82 seconds on average. It’s a real person who knows dealership systems and how a store runs, not a voice agent. Picture a Tuesday in the service lane. It’s 8:20, there are nine customers standing at the … Read more
Does ChatGPT Train on Your Data? Why Dealerships Turn Off ‘Train the Model’
On personal plans, yes: ChatGPT Free, Plus and Pro can use your conversations to train OpenAI’s models until you switch off “Improve the model for everyone,” while ChatGPT Business and Enterprise don’t train on your data by default. Say it’s the 28th. Your used car manager has too many units past 60 days, so he … Read more