Before You Add a BDC Vendor: Check Your Phone, CRM and Call Logging
CRM phone integration decides whether every dealership call reaches the right customer record. Check logging, routing, call quality, and vendor ownership first.
Scot McConnor
Why Dealership AI Projects Stall: Licenses Bought Before the Plan
An AI implementation plan for your dealership names the problem, the measure, the owner, the data, the access, and a pilot. Write it before buying AI licenses.
AI BDC for Car Dealerships: Questions to Ask Before an AI Agent Works Your Leads
Before an AI BDC works your dealership’s leads, get answers on what it can change in your CRM and DMS, whose consent covers each text, and who owns the data.
Texas Data Privacy and Security Act: What Car Dealerships Must Do
The Texas Data Privacy and Security Act usually doesn’t apply to a car dealership that arranges financing or leases vehicles, because it exempts Gramm-Leach-Bliley financial institutions as whole businesses. The FTC Safeguards Rule and Texas breach law still apply. Saturday afternoon at a store off I-45. A couple is in the F&I office signing a … Read more
IT Support for Remote Truck Dealership Branches: Field Service When the Nearest Tech Is Hours Away
Remote branch IT support for a truck dealership is a remote help desk that fixes most problems from a distance, spares and a documented network closet staged at the branch, and a field visit only when the fix needs hands. Some truck branches are a steel building, a gravel lot, and an exit ramp. Three … Read more
Dealership Cybersecurity News: What Happened This Month
Auto dealership cybersecurity news for October 2026: a German dealer software breach, an exploited VPN flaw, a record Microsoft patch month, and what to check.
DMS Outage Plan: How to Keep Selling and Servicing When the DMS Goes Down
A DMS outage plan keeps your dealership selling, servicing, and paying people on paper. What to print, payroll and parts workarounds, and who makes the call.
Microsoft Copilot at the Dealership: What to Lock Down Before You Turn It On
Microsoft 365 Copilot security comes down to permissions, because Copilot can show each employee anything that employee can already open in SharePoint, OneDrive, Teams, and Outlook, including pay plans and deal files. Lock that access down before you turn it on. The request usually shows up as one line in an email. “Can you get … Read more
AI Governance for Dealerships: Shadow AI, Data Exposure and What to Do Next
AI governance for dealerships, explained: where shadow AI exposes customer data, and how a board, a written policy, and a governed AI platform put it in check.