Blog

There was a time, long ago, when you could sell and service a car or a truck without the need for technology.  Those days are long gone.  Today, technology plays a critical role in a dealer’s ability to make money. Most dealers understand the importance of technology to run their business.  As a result, many … Read more

Dealing with the process of requesting and providing approvals is a common part of every business.  Whether you are seeking approval for something or others are seeking your approval – the speed at which the approval process is completed is essential to your dealership’s productivity. The ability to increase the amount of work that is … Read more

Often, when a dealership employee resigns or is terminated, the process of off-boarding the employee is left to someone in human resources and/or the employee’s manager.  Unfortunately, in many instances, coordination with the IT team is not a priority.  Not coordinating the off-boarding of an employee with the IT team opens your dealership to a … Read more

In the old days, to be a cybercriminal you had to have some technical skill.  This requirement limited the number of people that could get in on this lucrative criminal activity.  Unfortunately, those days are over.  Now, anyone can be a cybercriminal.  All you need is the will and the lack of a moral compass.  … Read more

The FBI recently issued a warning about the growing use of vishing as a new tactic that cybercriminals are using to exploit network access and privilege escalation.  The rise of vishing comes in part due to COVID-19 and the need of many businesses to adapt their IT environments to comply with social distancing orders and … Read more

When it comes to protecting your dealership from the cybercriminal – Indicators of Compromise (IOC) is the typical approach utilized.  IOCs are evidence that a cyber-attack has taken place.  IOCs provide valuable information about something that has already occurred.  Antivirus solutions leverage known indicators of compromise, such as a virus signature, to guard against a … Read more

To best defend against the cybercriminal dealers should take it for granted that they will be hacked – believing otherwise is foolish.  Properly protecting your business from a cyberattack requires a mindset that assumes cybercriminals are constantly banging on your door.  Such a mindset makes it possible to proactively prepare to deal with an attack … Read more

Have you heard of Enhanced 911 (E911)?  Today, all telephony communications in the United States must comply with E911.  Basically, E911 is a system that automatically provides the location of the caller to the 911 dispatcher. In 2019, the FCC adopted rules to implement Kari’s Law which requires multi-line telephone systems (MLTS) – such as … Read more