Bad IT support at a dealership usually looks busy, not absent: tickets close quickly, but the same problems come back, nobody owns the whole system, and nobody can show you what was fixed or why. Pull up the last few closed tickets from your store and read the closing notes. Not the subject lines. The … Read more
AI agents for car dealerships can track recon, review BDC calls, and flag unhappy customers. Here’s what they do, who controls their access, and where to start.
An AI chatbot for a car dealership is safe when it collects only what a lead needs, reaches no records beyond its job, keeps transcripts on your schedule, and hands every price to a person. Here’s how to check all four. A chatbot that sells a Tahoe for a dollar makes the news. A chatbot … Read more
Before an AI BDC works your dealership’s leads, get answers on what it can change in your CRM and DMS, whose consent covers each text, and who owns the data.
An IT support SLA for a dealership: what response and resolution times really mean, what priority 1 should cover, and the fine print to read before you sign.
Mobile service truck security comes down to four things: a dealer-owned cellular connection, a personal DMS login with multi-factor sign-in for every tech, tablets you can lock and wipe from the office, and a written record of every diagnostic license. It’s 5:40 in the morning at a fleet customer’s yard, two hours from the store. … Read more
A co-managed SOC lets your dealer group’s IT team keep running IT while analysts watch alerts overnight. Who isolates a PC, who decides, and who stays informed.
To connect generative AI to your DMS without exposing customer data, keep the data in one private, access-controlled store, give the AI read-only access to only the fields it needs, and keep exports off PCs and personal AI accounts. A sales manager wants to know which leads from last quarter never got a second call. … Read more
Help desk metrics for dealerships: time to a live person, first-contact resolution, reopen rate, resolution time, satisfaction, and what a bad trend looks like.