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AI Agents for Car Dealerships: What They Can Do, Who Controls Them and Three First Projects
AI agents for car dealerships can track recon, review BDC calls, and flag unhappy customers. Here's what they do, who controls their access, and…
AI Chatbots for Car Dealerships: A Data Security Checklist
An AI chatbot for a car dealership is safe when it collects only what a lead needs, reaches no records beyond its job, keeps…
AI BDC for Car Dealerships: Questions to Ask Before an AI Agent Works Your Leads
Before an AI BDC works your dealership's leads, get answers on what it can change in your CRM and DMS, whose consent covers each…
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IT Support SLAs for Dealerships: What Response and Resolution Times Should Actually Mean
An IT support SLA for a dealership: what response and resolution times really mean, what priority 1 should cover, and the fine print to…
Securing Mobile Service Trucks and Technician Tablets at Heavy Truck Dealerships
Mobile service truck security comes down to four things: a dealer-owned cellular connection, a personal DMS login with multi-factor sign-in for every tech, tablets…
Co-Managed SOC for Dealer Groups: Sharing Security Monitoring With Your Internal IT Team
A co-managed SOC lets your dealer group's IT team keep running IT while analysts watch alerts overnight. Who isolates a PC, who decides, and…
How to Connect Generative AI to Your DMS Without Exposing Customer Data
To connect generative AI to your DMS without exposing customer data, keep the data in one private, access-controlled store, give the AI read-only access…
Help Desk Metrics for Dealerships: The Numbers a Dealer Principal Should Ask For
Help desk metrics for dealerships: time to a live person, first-contact resolution, reopen rate, resolution time, satisfaction, and what a bad trend looks like.
Texas Data Privacy and Security Act: What Car Dealerships Must Do
The Texas Data Privacy and Security Act usually doesn't apply to a car dealership that arranges financing or leases vehicles, because it exempts Gramm-Leach-Bliley…
Confidence in your current setup and actual protection aren't always the same thing. The only way to know which one you have is to look.
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