Rex Marchant
A co-managed SOC lets your dealer group’s IT team keep running IT while analysts watch alerts overnight. Who isolates a PC, who decides, and who stays informed.
To connect generative AI to your DMS without exposing customer data, keep the data in one private, access-controlled store, give the AI read-only access to only the fields it needs, and keep exports off PCs and personal AI accounts. A sales manager wants to know which leads from last quarter never got a second call. … Read more
Remote IT support fixes a dealership problem over the phone or a shared screen, and onsite IT support sends a technician into the building. Most tickets close remotely. A dead switch, bad cabling, a down circuit, or a broken printer needs hands on site. It’s 7:20 on a Saturday morning and the service drive is … Read more
Root cause analysis in IT means finding out why a problem keeps happening instead of only getting the user working again. At a dealership, it’s the difference between resetting the same locked DMS login every Monday and finding what keeps locking it. Every service desk has a few tickets that come back like regulars. The … Read more
Least privilege for AI means an AI tool gets only the data and permissions its one job needs, the same rule your staff already work under. At most dealerships, AI tools get far more, because connecting one usually takes a single click. Think about a new salesperson’s first day. They get a CRM login and … Read more