Today, tech-savvy millennials make a significant population of car buyers. So, it makes sense to present them with experiences they are used to and the tools and avenues they prefer. In particular, we are referring to tech tools. Here are four tools your dealership should be using to transform your customers’ experience. Website and Content … Read more
One of the most common complaints that our Help Desk agents hear from dealership employees is that their computers are slow. If your dealership’s PCs are slow or the applications habitually freeze or crash, it’s killing your employees’ productivity. A recent study by the electronics company Sharp found that half of all office workers in … Read more
Do you know how old the PCs in your dealership are? Brand new? 5 years old? Even older? This might be something that doesn’t cross your mind too much as long as your computer seems to be “working just fine”. The truth is however, that the age of your dealership’s PCs have a serious effect on … Read more
IT Assessments Are information technology (IT) problems slowing your business down? If your dealership experiences frequent network crashes, slow Internet or complaints from employees about technologies that don’t work properly, it’s time to do IT assessments of your infrastructure. The world of technology evolves at a rapid pace, so if your dealership hasn’t been keeping … Read more
A recent article in Automotive News states the era of online car sales has arrived. Some dealerships already offer customers the ability to transact most, if not all, of the purchase experience online. AutoNation CEO Mike Jackson said that in January 2017, 30 percent of AutoNation’s new-vehicle sales were transacted online. Experts predict this trend is about … Read more
If you’re like most dealers when I say the term ‘collaboration tool,’ you may have no idea what I’m talking about. However, when I say the term ‘Instant Messaging’ you know what I’m talking about, but you may not like it. Remember a decade or so ago, when IM apps were all the rage in … Read more
Every so often we get a call from a client that goes something like this: “We just closed on a new dealership,” or “We’re finalizing a deal right now and want to integrate their IT network/software systems into the rest of our group’s. How long will it take?” When I tell them 60 to 90 … Read more
You’ve probably heard the term DDoS in the news recently when it comes to cyber security. So, what is a DDoS? DDoS, or “Distributed Denial of Service” is a type of cyber-attack that is meant to be very disruptive. DoS stands for “denial of service” and refers to an attack that overwhelms a system with … Read more
Recently I met with a prospective client who was about to sign a five-year contract with a vendor that was going to charge a lot of money for a new phone system and carrier service. I hope I talked him out of it, because that dealership was about to spend thousands of dollars per month … Read more