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Protecting Your Dealership – Best Practices For Mobile Device Use

By Erik NachbahrMarch 9, 2024 · 2 min read

Dealership employees seek the flexibility to work from anywhere. While mobile devices offer this flexibility, they also increase the dealership’s attack surface, providing cybercriminals with an easily exploitable entry point into the dealership’s network. Currently, mobile devices account for more than 60 percent of digital fraud, and one in three organizations has experienced a data breach stemming from a mobile device. The growing use of mobile devices in dealerships, coupled with the rise in mobile device security threats, underscores the importance of implementing effective Mobile Device Management (MDM) practices. Here are key strategies to enhance your dealership’s mobile device security:

  1. Centralize Control: Utilize an MDM solution to manage and enforce security policies across all devices, including employee-owned devices. This central control enables remote configuration, security policy deployment, and real-time issue remediation.
  2. Establish Strong Policies: Define clear guidelines for device usage, password complexity, data encryption, and network access. Specify authorized connection parameters to mitigate potential vulnerabilities.
  3. Password Security: Enforce strict password policies, including password expiration and the use multi-factor authentication. Monitor access attempts and promptly address any unauthorized activity.
  4. Active Device Monitoring: Implement measures to restrict access to sensitive data and scrutinize downloaded applications for compliance with security standards.
  5. Regular Backups: Schedule frequent backups of mobile device data to minimize the impact of technical failures and cyberattacks.
  6. Prompt Patching: Encourage timely updates of mobile device operating systems to address known vulnerabilities and enhance security.

By prioritizing these MDM best practices, your dealership can effectively mitigate the risks associated with mobile device use.

About the author

Erik Nachbahr

Founder & President, Helion Technologies

Erik Nachbahr founded Helion Technologies in 1997 and has spent nearly 30 years working exclusively with automotive and heavy truck dealerships. Helion now supports more than 2,000 dealerships and 35,000 end users with managed IT, cybersecurity, FTC Safeguards compliance, Tekion enablement, and managed AI, all under one team. A CISSP, Erik writes and speaks about the parts of dealership technology most operators inherit rather than choose: vendor sprawl, AI governance, and cyber risk. His goal is simple: make the technology work so dealerships can focus on what they do best, selling and servicing cars and heavy trucks.

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