:: You Spend Too Much Time Worrying About Your Computer System
Because we specialize in managing technology for automotive dealerships, we know what you go through. Your allegedly integrated software systems do not talk to one another. Your PC's run poorly due to viruses, spyware, and unauthorized software downloads. You have spent a ton of time and money arguing with vendor reps and suffering through vendor support calls. The internet is one big playground and employees can look busy while checking scores, instant messaging friends, or worse. On top of that, it is imperative that you provide secure electronic records of customer data.
:: We Take Back Control of Your Computers
When you hire us, things change immediately. We take control of all the PC's and lock them down. We remove anything not related to work from every PC in the dealership. We eliminate every employee's ability to install software. Next we join all PCs to a central server and deploy an email system. Systems are put into place to monitor and restrict internet access. Entire departments can be locked of all but essential web sites if desired. Firewall and virus protection software is added to the entire system also. But the best part is that Helion establishes remote access to every PC at the dealership so we can connect and supply real time support the minute you call us on the phone. So if any employee has a problem with their computer, they don't bother you, they just call us and we usually handle it without even showing up. The point is - we make sure the system runs seamlessly and efficiently with minimum effort from dealer management. So you can sell cars like God intended.
:: For Dealerships with In House IT
Staying on top of the technology challenges of larger dealer groups can become overwhelming for in-house IT staff. Whether augmenting existing staff with Help Desk support, manpower for new store acquisition, advanced technologies and rollouts, or a second opinion Helion is ready to jump in and assist. First level support and IT Directors alike have found the Helion skill set and depth of knowledge in the automotive industry an asset in their toolset.
:: About Helion
Helion was founded in 1997 by Erik Nachbahr in Baltimore, MD as "EM Consulting Group". Helion has evolved into a nationally recognized Managed Services Provider (MSP). In 2009 Helion was ranked as the the #56 MSP in the United States by MSP Mentor. (MSP Mentor World's Top 100 2009).
We continue to grow with offices currently in Philadelphia, Chicago, Dallas and Houston and more to come.